The human resources head for one of the largest healthcare systems in the U.S. is focused on making his department a revenue generator. So reports Gallup in an interview published earlier this month.
San Francisco-based Dignity Health employs 60,000 caregivers and staff who work in 21 states. Darryl Robinson is the chief human resources officer. In late 2015, early 2016, his and other departments had to find ways to become more cost efficient.
"My thought was, if we can monetize portions of human resources, then we can bring revenue into our particular function and HR can self-fund some of our initiatives," Robinson says. "The more we're able to grow external services revenue, the more we're able to fund."
One way Robinson's department has found to generate revenue is by training senior leaders from around the globe. "For instance, our first program is going on right now with a group of senior healthcare executives from Saudi Arabia who are in Phoenix, Arizona, doing an 18-week program that involves clinical leadership assessments of themselves, shadowing, coaching, the whole nine yards," Robinson says.