Google learned what makes for a great leader by having team members evaluate their managers. Included in the first 11 questions are whether a manager offers actionable feedback that helps the employee better their performance and whether the manager demonstrates that they value the perspective of their employee, whether they share that perspective or not.
Questions 12 and 13 ask what the employee recommend their manager keep doing and what they would want their manager to change. “The evaluation spends almost no time assessing a manager’s knowledge, skill, and experience. All but one question focuses on soft skills: communication, feedback, coaching, teamwork, respect, and consideration,” writes Jeff Haden, contributing editor. “What you know matters, but communicating, delegating, creating a sense of autonomy and purpose…that matters a lot more.”