UCare’s willingness to be open with the impending bad news early and frequently helped build respect from employees. “It wasn’t just an e-mail,” said Matt Bappe, a process improvement analyst at UCare. “It was multiple in-person meetings, a special website set up on our intranet with frequently asked questions and links and news media stories, positive or negative. Full disclosure the whole time.”
Estimated reading time: 0 minutes, 35 seconds
Firm Wins Over Workers After Bearing Bad News
About 250 employees of Minneapolis health insurance company, UCare, lost their jobs when the firm lost a state contract last year worth half of the firm’s $3 billion annual revenue. But workers took the news better than most would expect. So reports The Star Tribune.
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