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For the human resources director at Republic Bank, it’s not enough for employees to be satisfied with the workplace culture. Think more “fanatic,” says Janine Zangrilli. So reports Thrive Global.

The “fanatic,” experience that Zangrilli wants her more than 550 workers to embrace is in line with the expectation of giving customers a “fanatic experience,” she said. Zangrilli has headed up HR for the Philadelphia-headquartered bank since 2004.

"We want our employees to identify whether you’re working back office or your retail facing and seeing the customer daily,” Zangrilli said. “We want everybody to embrace the idea that it’s our responsibility every day to come to work and be fanatic about our culture and our customer experience.”

The bank requires that every employee, from part-time tellers to the most senior executives, participate in its “Our Vision” class, “where they learn about the fanatic culture,” Zangrilli noted. “I think it’s important when we talk about humanizing our workplace for everyone to feel human including people who are senior leaders or even our executive leadership,” she said. “So, we try to make sure that our employees can see that even the bank president or the CEO has a human side and we try to ensure that we get to see that side of everyone through different events [and] different opportunities."

Read the full post from Thrive Global.

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