While a popular reference point for empathy is the biblical phrase, “Do unto others as you would have them do onto you,” that is not enough, Jennifer Moss, a workplace expert and author, writes for Harvard Business Review. Moss also is a United Nations Global Happiness Council Committee Member.
“If you authentically want to demonstrate empathy you have to ‘Do unto others as they would have done unto themselves,’” Moss notes. “That requires stepping outside of your own needs, assessing and removing bias and privilege, actively listening to your people, and then taking action.”
Moss points to a new survey by The Workforce Institute at Ultimate Kronos Group and Workplace Intelligence of 3,903 workers and business leaders in 11 countries.
That survey found that the same percentage of employees working remotely and in an actual worksite, 43%, reported feeling burned out and fatigued. And while 59% of workers and managers say their companies have taken a few steps to protect against burnout, 29% wish their companies would be more empathic.