Email and texting, after all, offer authors and readers alike little in the way of inflection other than emoticons or exclamation points. Even seemingly innocent subject headers or text set in all caps can send an unintended message. Now some communication pros are counseling staffers and their bosses on the fine art of sending and interpreting emails. And, as with so many skills, it's all about the finesse.
Estimated reading time: 0 minutes, 33 seconds
Interpreting Texts in the Workplace
With email and digital communication increasingly replacing traditional written – and spoken – verbiage during the typical work day, the chances for miscommunication and mistaken intent are that much greater. So reports The Wall Street Journal.
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