Chief Human Resources Officer Liane Hornsey led the revamp effort that included focus groups with 600 employees. Employees complained that the old employee performance review was too subjective and allowed some managers’ biases to go undetected.
Part of the problem stemmed from goals not being put into a system that could track workers’ and managers’ progress. The new system will enable employees, managers, and senior leaders to see what everyone has laid out as their goals. “So we’re shifting the culture very significantly through this process,” Hornsey said.
Uber had faced intense criticism from inside and outside the firm after a former employee publicly blogged earlier this year that her manager propositioning her for sex on her first official work day. In June, CEO Travis Kalanick resigned.