The problem is the training managers now receive do not arm them with critical skills they need to deal with employees who are contending with sensitive issues, Steve Wiesner, founder of pelotonRPM, an HR training technology firm, writes for CNBC.
“When allegations of harassment, bias, discrimination and workplace bullying first arise, more than 70% of the time the complainant will discuss the alleged incident with their manager rather than human resources or the legal department,” Wiesner writes. “Unfortunately, research we've recently conducted strongly suggests that managers are often unprepared to handle those conversations, possibly exposing the company to substantial and expanding liability.”