That’s one important finding revealed in the recently published Global Human Capital Trends 2015 report by Deloitte Consulting and Bersin Deloitte, the giant firm’s talent management, research and advisory services affiliate.
A leading study of challenges facing the HR community, the report is based on surveys and interviews with more than 3,300 HR and business leaders in 106 countries worldwide. HR performance was given largely mediocre ratings – “adequate, getting by or underperforming” – by 61% of HR and 72% of non-HR business leaders.
One of the major problems, according to Bersin, is that companies are investing heavily in HR software but failing to upgrade or redesign their processes (e.g., recruiting, training and performance appraisal) – so essentially corporations end up with automated versions of pre-existing processes that may have been sub-optimal to begin with.
The study also analyzes industry trends and makes recommendations for improving HR performance, including better utilizing people analytics by tapping more into social networking and external data; and making parallel investments in process overhaul, content and program development; as well as research and professional development. In short, the report indicates that the HR business is in need of reinventing itself through “massive reskilling” of HR professionals around the world.